Many years ago, I was in a conversation with a sales compensation administrator and they mentioned that in over 10 years they had never received a call to thank them for paying commissions and bonuses correctly. Hopefully in the modern era of Sales Performance Management where automated systems can address accuracy and provide near real time reporting to the field this paradigm has changed for the sales comp admin. Our hero above is still stuck in Excel world and can expect little appreciation for his hard work.
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